Winning at Service
Els van Weering, Gordon Adler, Waldemar Schmidt
John Wiley & Sons Inc, 2003
66,25 €On orderDelivery: 2-3 weeks
Aims to reveal the secrets to service success by analyzing four service companies that grew from small beginnings to the leaders in their industries. This book includes interviews with the four CEOs who guided the companies to their success which reveal the three basic principles they all share.
- ISBN-13
- 9780470848234
- ISBN-10
- 0470848235
- Publisher
- John Wiley & Sons Inc
- Year
- 2003
- Publication date
- 2003-01-14
- Pages
- 208
- Dimensions
- 234x155x19
- Weight
- 428