Business Process Mapping Workbook
J. Mike Jacka, Paulette J. Keller
John Wiley & Sons Inc, 2009
51,75 €On orderDelivery: 2-3 weeks
A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, corporate management must juggle conflicting priorities.
- ISBN-13
- 9780470446287
- ISBN-10
- 0470446285
- Publisher
- John Wiley & Sons Inc
- Year
- 2009
- Publication date
- 2009-07-21
- Pages
- 272
- Dimensions
- 253x188x18
- Weight
- 466