Service Systems Management and Engineering
Ching M. (State University of New York at Buffalo) Chang
John Wiley & Sons Inc, 2010
180,25 €On orderDelivery: 2-3 weeks
Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises.
- ISBN-13
- 9780470423325
- ISBN-10
- 0470423323
- Publisher
- John Wiley & Sons Inc
- Year
- 2010
- Publication date
- 2010-05-18
- Pages
- 720
- Dimensions
- 235x197x43
- Weight
- 1386