Chocolates on the Pillow Aren't Enough
Reinventing The Customer Experience
Tisch, Jonathan M.
John Wiley & Sons Inc, 2009
16,95 €In storeDelivery: 24/48 hours
2 copies in store
Today, leaders of all stripes--whether they're in business, government, or non-profit--must find a way to improve the performance of their respective organizations. One fact usually overlooked by leaders who go through this process is that a customer's experience can, and often does, influence their decision.
- ISBN-13
- 9780470404638
- ISBN-10
- 0470404639
- Publisher
- John Wiley & Sons Inc
- Year
- 2009
- Publication date
- 2009-03-20
- Pages
- 272
- Dimensions
- 221 x 145 x 19
- Weight
- 418