The Best Service is No Service
Bill Price, David Jaffe
John Wiley & Sons Inc, 2008
32,95 €On orderDelivery: 2-3 weeks
Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.
- ISBN-13
- 9780470189085
- ISBN-10
- 0470189088
- Publisher
- John Wiley & Sons Inc
- Year
- 2008
- Publication date
- 2008-04-09
- Pages
- 336
- Dimensions
- 233x157x31
- Weight
- 604