Service Modelling
Vilho (Nokia Networks, Finland) Raisanen
John Wiley & Sons Inc, 2006
158,95 €On orderDelivery: 2-3 weeks
Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered.
- ISBN-13
- 9780470018071
- ISBN-10
- 0470018070
- Publisher
- John Wiley & Sons Inc
- Year
- 2006
- Publication date
- 2006-04-07
- Pages
- 296
- Dimensions
- 252x174x23
- Weight
- 708