Values-based Service for Sustainable Business
Bo (Karlstad University, Sweden) Edvardsson, Bo (Karlstad University, Sweden) Enquist
Taylor & Francis Ltd, 2011
98,50 €On orderDelivery: 2-3 weeks
This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.
- ISBN-13
- 9780415620390
- ISBN-10
- 0415620392
- Publisher
- Taylor & Francis Ltd
- Year
- 2011
- Publication date
- 2011-03-04
- Pages
- 142
- Dimensions
- 137x215x17
- Weight
- 194