Values-based Service for Sustainable Business
Bo (Karlstad University, Sweden) Edvardsson, Bo (Karlstad University, Sweden) Enquist
Taylor & Francis Ltd, 2008
259,95 €On orderDelivery: 2-3 weeks
This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.
- ISBN-13
- 9780415458535
- ISBN-10
- 0415458536
- Publisher
- Taylor & Francis Ltd
- Year
- 2008
- Publication date
- 2008-10-31
- Pages
- 144
- Dimensions
- 222x140x14
- Weight
- 284