Developments in the Call Centre Industry
Taylor & Francis Ltd, 2006
259,95 €On orderDelivery: 2-3 weeks
Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).
- ISBN-13
- 9780415357029
- ISBN-10
- 0415357020
- Publisher
- Taylor & Francis Ltd
- Year
- 2006
- Publication date
- 2006-06-15
- Pages
- 224
- Dimensions
- 234x156x
- Weight
- 462