The Psychology of Customer Care
J. Lynch
Palgrave Macmillan, 1992
172,25 €On orderDelivery: 2-3 weeks
This book breaks new ground on customer care. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
- ISBN-13
- 9780333557693
- ISBN-10
- 0333557697
- Publisher
- Palgrave Macmillan
- Year
- 1992
- Publication date
- 1992-01-20
- Pages
- 274
- Dimensions
- 225x145x22
- Weight
- 454