The Service Providers
D. Yagil
Palgrave Macmillan, 2008
121,95 €On orderDelivery: 2-3 weeks
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
- ISBN-13
- 9780230514973
- ISBN-10
- 0230514979
- Publisher
- Palgrave Macmillan
- Year
- 2008
- Publication date
- 2008-04-17
- Pages
- 236
- Dimensions
- 216x140x