The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business
Richard Chase, Sriram Dasu
McGraw-Hill Education - Europe, 2013
43,25 €On orderDelivery: 2-3 weeks
Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.
- ISBN-13
- 9780071809931
- ISBN-10
- 0071809937
- Publisher
- McGraw-Hill Education - Europe
- Year
- 2013
- Publication date
- 2013-08-16
- Pages
- 240
- Dimensions
- 235x163x21
- Weight
- 492