Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph, PhD Michelli
McGraw-Hill Education - Europe, 2015
49,25 €On orderDelivery: 2-3 weeks
Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.
- ISBN-13
- 9780071806305
- ISBN-10
- 007180630X
- Publisher
- McGraw-Hill Education - Europe
- Year
- 2015
- Publication date
- 2015-12-16
- Pages
- 304
- Dimensions
- 165x237x33
- Weight
- 596