Perfect Phrases for Customer Service, Second Edition
Bacal, Robert
McGraw-Hill Education - Europe, 2011
23,95 €On orderDelivery: 2-3 weeks
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
- ISBN-13
- 9780071745062
- ISBN-10
- 0071745068
- Publisher
- McGraw-Hill Education - Europe
- Year
- 2011
- Publication date
- 2011-01-16
- Pages
- 256
- Dimensions
- 203x132x16
- Weight
- 236