The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph, PhD Michelli
McGraw-Hill Education - Europe, 2008
36,75 €On orderDelivery: 2-3 weeks
When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.
- ISBN-13
- 9780071548335
- ISBN-10
- 0071548335
- Publisher
- McGraw-Hill Education - Europe
- Year
- 2008
- Publication date
- 2008-07-16
- Pages
- 304
- Dimensions
- 226x146x26
- Weight
- 440