The Southwest Airlines Way
Jody Hoffer Gittell
McGraw-Hill Education - Europe, 2005
23,95 €On orderDelivery: 2-3 weeks
Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.
- ISBN-13
- 9780071458276
- ISBN-10
- 0071458271
- Publisher
- McGraw-Hill Education - Europe
- Year
- 2005
- Publication date
- 2005-06-16
- Pages
- 336
- Dimensions
- 227x152x21
- Weight
- 500