Format Paperback / softback
Pages 256
Edition 2 ed
Publication date 16/01/2011
Publisher McGraw-Hill Education - Europe
EAN Code 9780071745062
Perfect Phrases for Customer Service, Second Edition
Used Book in Good Conditions
7,00 €
Available
Description
Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.
Additional information
| Weight | 236 g |
|---|---|
| Dimensions | 203 × 132 × 16 mm |
