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Frequently Asked Questions
Received by Emily!

Below are just some of the many questions we are asked. As you can see not all are related to the bookstore. If you have a question just write to me. Who knows it may end up here on the list.

Just click on the question to go to the answer.

 

Answers

Do you have books only for students?
We have books for everyone! Used and new in all categories; besides all fine arts, social sciences, philosophy, religion, language, etc, we have a large selection of general fiction, bestsellers, biographies, classics, modern literature, mysteries, adventure, thrillers, food and wine, humour and lots more.

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How does the trading system work?
If you are a student, click here.
Otherwise, click here.

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Do you take credit cards and travellers’ checks?
Yes, all major cards. Yes, all major travellers’ checks.

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Do you carry books by Italian writers?
We have an ample selection of Italian writers in translation: classics, modern literature, poetry, plays, criticism, etc.

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Do you have books in languages other than English?
No.

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Are you part of a franchise?
No. We are proud to be among the last surviving independent bookshops! We do not plan on opening more shops of our own, and are happy to be an important enterprise inside a small physical space. We’ve already got plenty of work to do!

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How much will my book cost?

Although most of our bibliographic sources are current, publishers do change prices without notice. So we can't guarantee the price quoted for the book you ordered. We give you the closest possible estimate.

Since most of the English books sold on the European continent are imported from North America or the UK, fluctuating exchange rates contribute to this situation. Ever more frequently American and British books are being marked also with a price in Euro, which is based on the conversion rate to the American dollar and the British pound, but does not include expenses such as shipping abroad and international banking costs. These costs will be added to calculate our final price in the shop.

There is no additional supplement to be paid for special orders. The price of the book is calculated as if it were to be sold from the shelf.

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What is an ISBN?

ISBN stands for International Standard Book Number. It is the 13-digit (formerly 10-digit) number printed on the back cover, and normally also on the copyright page, and it identifies the exact publication you have in your hand. Every book published has its own ISBN. Every edition of the same book has its own number. If there is a hardback and a paperback edition, each has its own ISBN.

Having the ISBN of the books you want to order makes things easier, but it is not imperative. In doing the bibliographic research we check the ISBN you give us in any case, because the book may have a different one for the European market, or may have been substituted by the publisher with another one.

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How long will it take to get my book?

From abroad, primarily from UK and USA, we receive books which are readily available in anywhere between 3 and 10 days. This time period can increase 1 to 2 weeks for temporarily out-of-stock books. Over the years we have developed solid relationships with publishers and their distributions, wholesalers, and shippers. We expect tip-top service from them, so that we can in turn consign orders with speed. We do not make false promises on arrival dates, but base them on average delivery times we have recorded in 25 years of experience.
Any number of problems can arise in the shipping business, so these time estimates given above obviously do not include truck strikes, earthquakes, and other shipping catastrophes!

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What may affect the resale value/buy back status of my books?

• The bookshop already has a sufficient quantity of your book.
• Your book is in bad condition, or the accessory items, i.e. CD’s, tapes, study guides, workbooks, are missing.
• Professor has discontinued use of the book or has NOT notified us that your book will be adopted again for the following semester.
• Professor has notified us that the book WILL be reused, and the bookshop needs additional quantities.
• A new updated version of your book has been released, and your book has little or no market value.

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Where is the nearest bus stop to the shop?

  • Line C2 (eastbound, from Station) get off in Via Roma, stop #7.
  • Line C2 (westbound, from Piazza Beccaria) get off in Via del Proconsolo, stop #5.
  • Line C1 (southbound, from Parterre) get off in Via del Proconsolo, stop #14.

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If I can’t get credit for my book and just leave it in the shop, what is done with it?
We either recycle it or donate it to a local charity.

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Do you mail books abroad?
We ship books within Italy, but not abroad.

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What does the “r” mean after the street number in an address?
There are two sets of street numbers, black (or blue) and red. The black numbers are residences, the red are for commercial businesses.

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Can we enter the shop barefoot, or bare-chested?
Please do not. We find this behavior lacking in respect for others. Save it for the beach.

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Can we enter the shop while eating and/or drinking?
Please do not. It can damage the books.

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Is it appropriate to drink on the street in Italy?
No. Most Italians consider drinking alcoholic beverages in the street as crude behaviour.

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Do you have a bathroom in the shop?
Yes, and you are free to use it whenever necessary. But please remember to shut the door on the way out. As is the case with many Italian doors, it does NOT close automatically, and needs a little shove. May I take here the opportunity to suggest that those who come from countries where all the doors close automatically should be more attentive and thoughtful when abroad.

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Do you buy the books for the shop from Amazon.com or other online vendors?
Notice this comes after the bathroom question :) No. Online vendors are our competitors. We buy our books directly from the publishers and distributors, and have been doing so long before the birth of the Internet, as wonderful as it is.
There are advantages in purchasing your books at the Paperback Exchange. Often you will spend less not only because of our promotion prices but also because you will save on shipping. And our feedback is personal and therefore FAR superior :) Support your local bookshops!

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